The Maintenance Agreement
The Maintenance Agreement will be to maintain the equipment detailed
on the list to the standard specified by it's manufacturer. Maintenance
of equipment shall not include any materials used in carrying out
remedial tasks. Charges for materials used will be invoiced separately,
however, no labour charges will be levied If the items covered for
maintenance are deemed as not repairable due to unavailability of
parts or that the material costs involved are deemed uneconomical
by both parties, the equipment shall thereafter be considered as
not to be part of the maintenance agreement.
Period of agreement
The period of agreement shall commence from the contract date agreed
for a minimum period of one year and continue thereafter until terminated
by 30 days prior to written notice by either party.
Service available
The service shall be offered on weather and traffic conditions,
on which the company is dependent but outside their direct control
and which from time to time do arise and affect response.
Unscheduled remedial maintenance including replacement of parts,
where a part has been exchanged under the terms of the agreement,
that part shall become the property of MACOB Systems
Ltd.
Charges for the service period
The agreement entitles the customer to have maintenance based upon
the service available detailed above, between the hours of 10.00
and 17.00 Monday to Friday, excluding public / bank holidays. Service
requests by the customer outside the period and times specified
shall be charged at the then current standard service rates for
labour, travel and expenses.
The Company reserves the right to vary the agreed charges subject
to 30 days prior written notice except where the customer withdraws
affected equipment or terminates the agreement by giving written
notice.
Exclusion and Limitations
The agreement covers only the equipment detailed on the list of
equipment and provided that the equipment is used in accordance
with the manufacturers handbook. It has not been subject to neglect,
abuse, misuse, accident, fire, transportation or having been repaired
or maintained by any other person than a representative of the Company
for the duration of the maintenance period.
The company shall not accept responsibilities for any program or
recorded data as which may be lost or damaged. Responsibility for
correct housekeeping and provisions of backup of data is to be managed
by the customer.
Provisions
Where in judgement of the service engineer, a repair may be affected
by returning specific equipment to our service centre, the Company
will undertake to install a loan until such a time as a repair can
be affected. This installation applies to standard items only and
is subject to availability.
All reasonable precautions to ensure the health and safety of the
Company's employees whilst on customer premises must be undertaken.
Arrange a maintenance contract
If you would like to arrange a maintenance contract for your IT equipment,
please fill in the email below, and we will get in touch with you
as soon as possible.
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Maintenance
maintenancecontract@macobsystems.co.uk